Returns and Refunds Policy

Returning goods

• Redlight.lt elektroninėje parduotuvėje įsigytas prekes galima grąžinti (pakeisti) per 14 dienų nenurodant priežasties.
• Please inform us about the exchange or return of the product by e-mail [email protected].
• In the email you must specify the order number, the reason for the return/exchange and the bank account number to which you wish to receive the refund. In case of exchange, please specify the product you received and the product you wish to exchange it for.
• The buyer is responsible for arranging the return of the goods. The goods can optionally be returned via Venipak or DPD couriers.
• Please start the return process only after you have received an email confirmation from RedLight.lt administration.
• We will reply to your return enquiry within 1 working day.

You can return goods for the following reasons:

• You are not satisfied with the shelf life of the goods you received.
• The goods you ordered were damaged during transportation (you can refuse the goods by writing the reason for refusal on the courier's waybill).
• You are not satisfied with the colour, size or other characteristics of the goods you received.
• You have not received the product you ordered.

Prerequisites for returning or exchanging goods:

• The returned product must not have lost its merchantable appearance, be unused and in its original packaging.
• The returned product must be in the same condition as when received.
• The returned product must be securely packed.